The Wedding Planner / Coordinator is responsible for turning a client’s vision into a seamless, memorable wedding experience. Working within Catering, Banquets & Events, this role acts as the central point of contact from initial enquiry through to event execution, ensuring that every detail is planned, communicated and delivered to the venue’s premium standard.
- Purpose of the role
- To manage wedding events end-to-end, translating client expectations into operational plans that support excellent service, strong revenue performance and an exceptional guest experience.
- To protect the venue’s brand by ensuring every wedding is delivered professionally, consistently and with attention to detail.
- Where the role sits / reporting line
- This role sits within the Catering, Banquets & Events team and works closely with Sales, Operations, Culinary, Beverage, Front of House and AV/Production teams.
- Typically reports to the Events Manager, Banquets Manager, or Director of Catering & Events, depending on the venue structure.
- Key areas of responsibility
- Handle wedding enquiries, consultations, venue showrounds and proposals.
- Create detailed event plans, run-of-show documents, floor plans and function sheets.
- Coordinate menus, timelines, room setups, décor, suppliers, entertainment and guest logistics.
- Act as the main liaison for couples, families and vendors before and during the event.
- Confirm final numbers, special requirements, payments and compliance details.
- Lead pre-event briefings and support smooth handover to banquet and service teams.
- Oversee event-day delivery, resolving issues quickly and discreetly to maintain service quality.
- Conduct post-event follow-up, feedback review and operational reporting.
- Type of person who succeeds in this role
- Highly organised, calm under pressure and detail-oriented.
- Strong communicator with excellent interpersonal and client-service skills.
- Able to balance creativity with precision, while managing deadlines and multiple priorities.
- Confident working with premium clientele, vendors and cross-functional teams.
- Proactive, polished and solutions-focused, with a natural sense of hospitality and standards.