The Artist Liaison is the key relationship manager between the venue and performing talent, ensuring every booking is professionally coordinated from first contact through to post-show follow-up. In a fast-paced club and nightlife environment, this role helps create a seamless experience for artists, agents, promoters and internal teams, supporting both guest satisfaction and commercial success. The Artist Liaison sits within the Club & Nightlife operations team and typically reports to the Entertainment Manager, Programming Manager or General Manager, depending on the venue structure.
Key responsibilities
- Coordinate all artist communications before, during and after events, including schedules, arrival details, hospitality requirements and performance logistics.
- Act as the main point of contact for artists, managers, agents and promoters, ensuring expectations are clear and commitments are met.
- Work closely with operations, security, bar, stage, AV and front-of-house teams to align timing, access, dressing room setup and show flow.
- Confirm technical, hospitality and contractual requirements such as rider fulfilment, set times, guest list arrangements and transport or accommodation needs where applicable.
- Monitor artist experience on-site, resolving issues quickly and discreetly while maintaining professionalism and brand standards.
- Support event execution by ensuring artists are briefed, settled and ready to perform on time.
- Maintain accurate records of bookings, contact details, preferences, incident notes and post-event feedback to improve future service.
- Help protect the venue’s reputation by building strong, respectful long-term relationships with talent and industry partners.
Where it sits in the organisation
- Part of the entertainment or nightlife management function.
- Works cross-functionally with venue leadership, event operations, security, reservations and marketing.
- Typically reports to the Entertainment Manager, Programming Manager or General Manager.
The ideal person
- Calm, polished and highly organised, with excellent communication and relationship-building skills.
- Confident working in a high-energy environment with shifting priorities and tight timelines.
- Detail-oriented, solution-focused and able to manage confidential information professionally.
- Comfortable balancing hospitality, diplomacy and operational discipline.
- Previous experience in nightlife, events, talent coordination, artist hospitality or venue operations is highly beneficial.