The Coat Check / Cloakroom Attendant is often the first and last point of contact for guests in a club or nightlife venue, setting the tone for a safe, organised, and polished guest experience. This role supports the smooth flow of arrivals and departures by securely receiving, storing, and returning personal items while maintaining a calm, professional presence in a fast-paced environment.
- Purpose of the role
- To provide efficient, secure, and guest-friendly cloakroom service that enhances the overall arrival and exit experience.
- To protect guest property, reduce congestion at entry and exit points, and support venue safety and operational flow.
- To represent the venue with professionalism, discretion, and attention to detail at all times.
- Where the role sits in the organisation
- The Coat Check / Cloakroom Attendant is part of the front-of-house operations team within the Club & Nightlife division.
- The role works closely with door staff, reception hosts, security, and floor management to ensure seamless guest movement and controlled access.
- This position typically reports to the Front of House Supervisor, Guest Experience Manager, or Duty Manager, depending on the venue structure.
- Key areas of responsibility
- Receive, label, store, and retrieve coats, bags, umbrellas, and other approved items accurately and securely.
- Issue and verify claim tickets or tokens, ensuring correct item return and minimal risk of loss.
- Maintain an organised, tidy, and secure cloakroom area throughout service.
- Handle guest interactions courteously, including busy arrivals, large queues, and late-night departures.
- Communicate promptly with management or security regarding unattended items, lost property, or suspicious behaviour.
- Follow venue policies on restricted items, valuables, alcohol, and privacy.
- The type of person who succeeds in this role
- Calm under pressure, highly organised, and reliable in a high-energy environment.
- Friendly and professional, with strong communication and customer service skills.
- Detail-oriented and trustworthy, with a strong sense of responsibility for guest belongings.
- Able to work quickly, maintain composure during peak periods, and deliver a polished service experience.