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Guest Experience

Table Reservations Manager

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Table Reservations Manager Manual coverTable Reservations Manager
Manual cover
Table Reservations Manager SOP page
SOP page
Table Reservations Manager Shift checklist
Shift checklist
Table Reservations Manager Certificate
Certificate

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The Table Reservations Manager is responsible for driving premium guest booking experiences and ensuring the venue’s table reservation system supports both revenue growth and smooth front-of-house operations. In a club and nightlife environment, this role is central to managing demand, maximising table occupancy, coordinating guest expectations, and delivering a polished, high-touch service from enquiry through to arrival.

  • Purpose of the role
  • Oversees all table reservations, VIP bookings, and guest pre-arrival coordination.
  • Balances commercial goals with guest experience, helping to optimise spend, table mix, and seat flow.
  • Ensures reservation promises are accurately communicated and delivered by the host team, floor team, and management.
  • Position in the organisation
  • Sits within the front-of-house / guest experience function and works closely with sales, events, security, operations, and the bar or service teams.
  • Typically reports to the General Manager, Operations Manager, or Front of House Manager, depending on venue structure.
  • May supervise hosts, reservation agents, or VIP coordinators, and acts as the main point of contact for premium guests and promoters.
  • Key areas of responsibility
  • Manage all table reservation channels, including phone, online, WhatsApp, direct enquiries, and guest list coordination where applicable.
  • Maintain accurate booking records, guest profiles, special requests, deposits, minimum spends, and cancellation policies.
  • Coordinate table allocation to maximise occupancy, revenue, and service efficiency while avoiding overbooking or underutilisation.
  • Liaise with security and floor management to support smooth arrivals, VIP handling, and guest access control.
  • Monitor booking trends, no-shows, and conversion rates, and support reporting on reservation performance.
  • Resolve guest issues professionally, particularly around changes, delays, substitutions, and last-minute demand spikes.
  • Type of person who succeeds in the role
  • Highly organised, calm under pressure, and confident in a fast-paced nightlife setting.
  • Strong communicator with excellent discretion, diplomacy, and customer service instincts.
  • Commercially aware, detail-focused, and comfortable balancing VIP expectations with venue policy.
  • Proactive, polished, and adaptable, with the ability to build strong relationships across teams and with high-value guests.