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Consulting, Concept & Opening Roles

Restaurant Consultant

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Restaurant Consultant Manual coverRestaurant Consultant
Manual cover
Restaurant Consultant SOP page
SOP page
Restaurant Consultant Shift checklist
Shift checklist
Restaurant Consultant Certificate
Certificate

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A Restaurant Consultant in Consulting, Concept & Opening Roles is brought in to shape, improve, or launch a restaurant, club, or lounge concept with a strong focus on commercial performance, guest experience, and operational readiness. This role acts as a trusted advisor and hands-on operator, helping owners, investors, and senior leadership turn a vision into a viable, market-ready venue.

  • Purpose of the role
  • Define and refine the concept, service style, and operational model.
  • Support pre-opening planning, budgeting, staffing, menu development, and service standards.
  • Identify gaps in the guest journey, back-of-house workflow, and team execution.
  • Improve performance in existing venues through audits, training, and strategic recommendations.
  • Where the role sits and who it reports to
  • Usually sits outside the core day-to-day hierarchy as a specialist, project-based or retained advisor.
  • Works closely with owners, founders, general managers, executive chefs, operations directors, and marketing teams.
  • Typically reports to the owner, investor group, managing director, or project lead, depending on the structure of the business.
  • Key areas of responsibility
  • Concept creation and positioning
  • Pre-opening project planning and milestone management
  • Menu engineering and service design
  • SOP development and operational systems
  • Recruitment support and leadership coaching
  • Staff training and culture building
  • Launch preparation, soft opening support, and post-opening optimisation
  • Performance reviews, troubleshooting, and turnaround support
  • Who succeeds in the role
  • A commercially minded hospitality professional with strong creative judgment and operational discipline.
  • Someone who can move comfortably between strategy and execution.
  • A clear communicator who builds trust quickly and influences stakeholders at every level.
  • Highly organised, adaptable, and resilient under pressure.
  • Experienced in restaurant, club, or lounge environments, with a proven ability to deliver results in fast-moving, high-expectation settings.