The Facilities Manager is responsible for keeping the venue safe, fully operational, visually polished, and compliant at all times. In a restaurant, club, or lounge environment, this role protects the guest experience behind the scenes by ensuring the building, equipment, systems, and services are maintained to a high standard and any issues are resolved quickly with minimal disruption to trade.
Position in the Organisation
- Sits within the Facilities & Maintenance function, working closely with Operations, Housekeeping, Security, Kitchen, Bar, and Events teams.
- Typically reports to the General Manager, Operations Manager, or Director of Operations, depending on the venue structure.
- May supervise in-house maintenance staff, contractors, and external service providers.
Key Areas of Responsibility
- Preventive maintenance: Plan and oversee routine inspections, servicing, and repairs for HVAC, lighting, plumbing, electrical, fire safety, refrigeration, audio-visual systems, and other critical equipment.
- Reactive maintenance: Respond quickly to faults, breakdowns, and urgent issues to reduce downtime and maintain service continuity.
- Safety and compliance: Ensure the venue meets health, safety, fire, environmental, and licensing requirements; maintain accurate records, permits, and inspection schedules.
- Budget control: Manage maintenance budgets, supplier contracts, and capital expenditure recommendations; seek cost-effective solutions without compromising quality or safety.
- Vendor management: Coordinate tradespeople, engineers, and specialist contractors, ensuring work is completed to specification, on time, and with minimal impact on operations.
- Venue presentation: Support the upkeep of guest-facing and back-of-house areas so the property remains clean, functional, and aligned with brand standards.
- Planning and improvement: Identify recurring issues, recommend upgrades, and support refurbishments, seasonal changes, and operational improvements.
What Success Looks Like
- Organised, hands-on, and calm under pressure.
- Strong problem-solving skills and the ability to prioritise urgent work in a fast-moving environment.
- Excellent communication skills, with the confidence to coordinate multiple stakeholders.
- Detail-oriented, proactive, and committed to safety, reliability, and presentation.
- Comfortable balancing practical maintenance needs with guest experience and commercial awareness.