The Maintenance Technician plays a critical support role in keeping the venue safe, functional, and presentation-ready for guests and staff at all times. Working behind the scenes within the Facilities & Maintenance function, this role helps ensure that the building, equipment, utilities, and guest-facing spaces operate reliably with minimal disruption to service.
- Purpose of the role:
To carry out day-to-day maintenance, repairs, inspections, and minor installations across the venue, helping prevent breakdowns, extend asset life, and maintain a clean, safe, and premium operating environment. The Maintenance Technician supports both reactive fixes and planned preventative maintenance to protect the guest experience and reduce operational downtime.
- Position in the organisation / reporting line:
This role sits within the Facilities & Maintenance department and typically reports to the Facilities Manager, Maintenance Supervisor, or Operations Manager, depending on the venue structure. The Maintenance Technician works closely with frontline department heads, including Front of House, Kitchen, Bar, and Housekeeping teams, to respond quickly to maintenance issues that may affect service.
- Key areas of responsibility:
- Responding promptly to maintenance requests and fault reports from across the venue
- Performing routine inspections and preventative maintenance on equipment, fixtures, and systems
- Carrying out basic electrical, plumbing, carpentry, HVAC, and general repair work within skill level and compliance guidelines
- Monitoring and maintaining lighting, doors, flooring, furniture, toilets, back-of-house areas, and guest spaces
- Supporting safety compliance by identifying hazards, completing checks, and escalating urgent risks
- Coordinating with external contractors for specialist repairs, access, and follow-up work
- Maintaining accurate records of completed work, parts used, and outstanding issues
- Type of person who succeeds in this role:
A successful Maintenance Technician is practical, hands-on, and calm under pressure, with strong problem-solving skills and a proactive approach to preventing issues before they impact operations. They are reliable, safety-conscious, detail-oriented, and able to prioritise tasks in a fast-paced hospitality environment. Good communication, discretion, teamwork, and flexibility are essential, as maintenance work often needs to be completed discreetly and quickly with minimal disturbance to guests and service teams.