The Cashier / Head Cashier in Purchasing, Finance & Administration is responsible for ensuring that all cash and payment transactions are handled accurately, securely, and in line with company procedures. This role supports the financial integrity of the operation by maintaining control over daily receipts, payouts, cashier balances, and supporting documentation, while helping to create a smooth and professional guest experience at the point of payment.
- Purpose of the role:
To manage the secure handling, recording, reconciliation, and reporting of all cash and non-cash transactions across the operation. The Cashier / Head Cashier helps protect revenue, reduce errors, and ensure that all financial movements are properly documented and passed into the accounting process.
- Where the role sits / reporting line:
This position sits within the Purchasing, Finance & Administration function and typically reports to the Finance Manager, Assistant Finance Manager, or Financial Controller. In some operations, the Head Cashier may also coordinate the work of other cashiers or assist with cashiering procedures across multiple outlets or shifts.
- Key areas of responsibility:
- Receiving, issuing, and reconciling cash floats and cashier banks
- Processing guest payments accurately, including cash, card, voucher, and other approved methods
- Completing end-of-shift and end-of-day cash balancing and reconciliation
- Recording shortages, overages, refunds, voids, and other exceptions according to policy
- Preparing cashier reports, deposit documentation, and supporting finance records
- Safeguarding cash, keys, payment terminals, and related financial documents
- Liaising with service teams, supervisors, and finance colleagues to resolve discrepancies
- Supporting audit readiness and compliance with internal controls and company policies
- Type of person who succeeds in the role:
A successful Cashier / Head Cashier is trustworthy, highly accurate, organised, and calm under pressure. They have strong attention to detail, good numerical ability, and the discipline to follow procedures consistently. They communicate clearly, maintain confidentiality, and handle money and guest interactions with professionalism, integrity, and efficiency.