The Payroll Officer plays a vital behind-the-scenes role in ensuring that every team member across the restaurant, club, or lounge is paid accurately, on time, and in full compliance with employment and tax requirements. This position supports the smooth running of the business by maintaining payroll integrity, protecting staff trust, and contributing to sound financial control within the Purchasing, Finance & Administration function.
- Role purpose
The Payroll Officer is responsible for processing payroll accurately and efficiently for all employees, including permanent, casual, part-time, and shift-based staff. In a hospitality environment where rosters, overtime, allowances, and tip or service charge arrangements may change frequently, this role ensures that wages are calculated correctly and paid in line with company policy, awards, and legal obligations.
- Where the role sits / reporting line
This role sits within the Purchasing, Finance & Administration department and works closely with HR, Operations, and Department Managers. The Payroll Officer typically reports to the Finance Manager, Financial Controller, or Administration Manager, depending on the structure of the venue.
- Key areas of responsibility
- Prepare and process weekly or fortnightly payroll in a timely manner
- Check timesheets, rosters, overtime, leave, penalties, and allowances for accuracy
- Maintain employee payroll records, banking details, superannuation/pension, and tax information
- Ensure compliance with employment legislation, wage awards, contracts, and internal policies
- Resolve payroll queries from employees and managers professionally and promptly
- Reconcile payroll reports and assist with month-end and audit requirements
- Coordinate with HR and management on new hires, terminations, pay changes, and leave balances
- Protect confidentiality and maintain secure handling of sensitive employee information
- Type of person who succeeds in this role
The ideal Payroll Officer is highly detail-oriented, discreet, organised, and reliable. They work well under pressure, handle repetitive processes accurately, and communicate clearly with staff at all levels. Strong numerical ability, sound judgement, and a customer-service mindset are essential, along with confidence using payroll systems and Excel. In hospitality, success also depends on adaptability, responsiveness, and the ability to manage tight deadlines in a fast-paced environment.