The Receptionist / Greeter is the first point of contact for guests entering the venue and plays a central role in shaping the arrival experience. In a restaurant, club, or lounge, this role sets the tone for service by welcoming guests warmly, managing flow at the entrance, and ensuring seating, reservations, and wait times are handled smoothly and professionally.
- Purpose of the role
- Create a polished, friendly first impression that reflects the venue’s standards and brand.
- Manage guest arrival, check-in, and seating processes efficiently.
- Support a smooth front-of-house operation by coordinating with service and management teams.
- Help maintain order, comfort, and guest satisfaction during busy periods.
- Where the role sits / reporting line
- This is a front-of-house, guest-facing position within the dining service team.
- The Receptionist / Greeter typically reports to the Host/Hostess Lead, Front of House Manager, Restaurant Manager, or Duty Manager, depending on the venue structure.
- Works closely with servers, supervisors, security, and reservations teams to ensure seamless guest flow and accurate table management.
- Key areas of responsibility
- Greet guests promptly, professionally, and with genuine warmth.
- Manage reservations, walk-ins, waitlists, and table allocations accurately.
- Communicate estimated wait times and seating updates clearly and courteously.
- Coordinate with the floor team to optimize table turnover and guest experience.
- Handle guest questions, special requests, and arrival issues with calm professionalism.
- Maintain a clean, organized, and presentable reception area.
- Support crowd control, queue management, and entry procedures where required.
- Type of person who succeeds
- Personable, confident, and naturally welcoming.
- Highly organized, calm under pressure, and able to multitask.
- Strong communicator with excellent phone and face-to-face etiquette.
- Detail-oriented with good memory for names, reservations, and guest preferences.
- Professional in appearance, reliable, and able to represent the venue with discretion and poise.