The HR Officer / Coordinator supports the smooth operation of the people function across the venue, helping to ensure the business attracts, manages, develops, and retains the right team. In a restaurant, club, or lounge environment, this role is central to maintaining strong workforce administration, staff communication, and compliance standards while supporting a positive employee experience.
This position typically sits within the HR, Training & Compliance function and works closely with department managers, supervisors, and senior leadership. It usually reports to the HR Manager, People & Culture Manager, or Operations Manager, depending on the structure of the business. The role acts as a key link between management and staff, ensuring that HR processes are implemented consistently and professionally across all departments.
- Core purpose:
To coordinate day-to-day HR administration, support recruitment and onboarding, maintain employee records, assist with training logistics, and help ensure compliance with labour laws, internal policies, and workplace procedures.
- Key responsibilities:
- Support recruitment activities, including posting vacancies, scheduling interviews, and preparing offer documentation.
- Coordinate onboarding, inductions, and probation tracking to help new hires settle in quickly and correctly.
- Maintain accurate personnel files, contracts, leave records, and HR databases.
- Assist with training administration, scheduling, attendance tracking, and certification records.
- Support compliance monitoring, including documentation, renewals, policy acknowledgements, and audit readiness.
- Help managers with employee queries, attendance issues, and basic disciplinary or performance documentation.
- Prepare HR reports and updates for management as required.
- What success looks like:
The ideal person is organised, discreet, and detail-oriented, with excellent communication and follow-up skills. They are confident handling confidential information, comfortable working with multiple deadlines, and able to build trust with managers and team members at all levels. A successful HR Officer / Coordinator is proactive, service-minded, and calm under pressure, with a strong sense of professionalism and a genuine interest in people, process, and compliance.