Position Overview
The Cabana Host is responsible for delivering a polished, attentive, and highly personal guest experience in private cabana, poolside, or luxury lounge settings. This role ensures guests feel welcomed, cared for, and seamlessly served from arrival through departure, while maintaining the standards of comfort, presentation, and exclusivity expected in premium lounge, café, and specialty venue environments.
- Purpose of the role
- To create a smooth, elevated cabana experience by coordinating guest arrivals, seating, service timing, amenities, and special requests.
- To act as the main point of contact for guests assigned to cabanas, anticipating needs and resolving issues quickly and discreetly.
- To support revenue and guest satisfaction by encouraging repeat visits, premium spend, and positive word-of-mouth.
- Where the role sits / reporting line
- The Cabana Host sits within the Lounge, Café & Specialty Venues team and is typically part of the front-of-house guest experience function.
- The role usually reports to the Venue Manager, Guest Experience Manager, or Service Supervisor, depending on the venue structure.
- It works closely with servers, runners, bartenders, reservations, and security to ensure service is coordinated and seamless.
- Key areas of responsibility
- Greet guests warmly, confirm bookings, and manage cabana assignments and guest flow.
- Set up and maintain cabana presentation, cleanliness, and readiness according to venue standards.
- Coordinate food, beverage, and amenity delivery with speed, accuracy, and discretion.
- Monitor guest comfort throughout service, checking in proactively and responding to requests promptly.
- Handle special occasions, VIP expectations, and service recovery with professionalism.
- Communicate clearly with the team on guest preferences, timing, and any operational concerns.
- Ensure compliance with safety, hygiene, and venue policies at all times.
- Type of person who succeeds in this role
- Warm, polished, and naturally service-oriented, with strong attention to detail.
- Calm under pressure, highly organised, and able to manage multiple guests and priorities at once.
- Discreet, confident, and proactive, with excellent communication and problem-solving skills.
- Comfortable in a fast-paced premium environment and committed to delivering consistently memorable guest experiences.