The Cigar Sommelier / Humidor Attendant is a specialist guest-facing role responsible for elevating the cigar experience in a lounge, club, or specialty venue. This position combines product knowledge, careful humidor management, and discreet service to ensure guests receive expertly guided recommendations, premium storage conditions, and a refined, memorable smoking experience. It supports the venue’s luxury positioning by maintaining standards, protecting inventory, and adding value through personalized service.
- Reporting line and place in the organisation:
This role sits within the Lounge, Café & Specialty Venues operation and typically reports to the Venue Manager, Lounge Manager, or F&B Supervisor, depending on the property structure. In larger operations, the Cigar Sommelier may work closely with the bar team, floor service team, and purchasing/inventory control functions to ensure seamless guest service and product availability.
- Key responsibilities:
- Curate and present cigar offerings with confidence and accuracy, including origins, formats, flavor profiles, and pairings.
- Maintain humidor conditions, monitor temperature and humidity, and ensure cigars are stored, rotated, and handled correctly.
- Provide informed recommendations based on guest preferences, occasion, and beverage pairing opportunities.
- Manage stock levels, track inventory, identify damages or inconsistencies, and support ordering and receiving procedures.
- Deliver polished, discreet service that aligns with premium lounge standards and enhances guest satisfaction.
- Educate guests and team members on cigar etiquette, cutting, lighting, and proper handling where appropriate.
- Ensure compliance with all relevant tobacco regulations, age verification policies, and venue procedures.
- What success looks like:
The ideal person is highly knowledgeable, detail-oriented, and calm under pressure, with a genuine appreciation for cigars and luxury hospitality. They communicate confidently, read guest preferences well, and demonstrate impeccable grooming, discretion, and professionalism. Success in this role also requires strong organizational habits, respect for product integrity, and the ability to create a relaxed, elevated experience without being intrusive.