The Lounge Server is a guest-facing service professional responsible for delivering polished, attentive, and efficient food and beverage service in lounge, café, and specialty venue environments. This role helps create a relaxed yet refined guest experience by combining product knowledge, warm hospitality, and strong service timing. A successful Lounge Server contributes directly to guest satisfaction, repeat visits, and the overall atmosphere of the venue.
Position in the Organisation
- Typically sits within the front-of-house service team in the Lounge, Café & Specialty Venues division.
- Reports to the Supervisor, Assistant Manager, or Venue Manager depending on the size and structure of the operation.
- Works closely with bartenders, hosts, runners, and kitchen team members to ensure smooth service flow and consistent guest delivery.
- May also support senior service staff during peak periods, private functions, or premium service experiences.
Key Areas of Responsibility
- Greet guests promptly and professionally, create a welcoming first impression, and guide them through the service experience.
- Take accurate food and beverage orders, answer menu questions, and make suitable recommendations based on guest preferences.
- Deliver food and drinks with efficiency, presentation standards, and attention to timing, temperature, and order accuracy.
- Monitor tables and guest needs throughout service, maintaining a high level of responsiveness without being intrusive.
- Process payments correctly, handle POS transactions, and follow venue policies for cash, card, and room charge procedures where applicable.
- Maintain cleanliness and presentation of tables, service stations, and guest areas, while following hygiene and safety standards.
- Support upselling efforts, promotions, and special venue offerings in a natural and guest-focused way.
- Resolve minor guest concerns professionally and escalate issues promptly when needed.
What Success Looks Like
- Calm, polished, and personable, with a genuine interest in guest experience.
- Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Reliable, adaptable, and team-oriented, with the confidence to work independently when required.
- Comfortable working across premium, casual, or specialty service styles while maintaining consistency and professionalism.