The Pastry Counter Attendant is the welcoming face of the pastry display in a lounge, café, or specialty venue, responsible for creating a polished first impression while delivering fast, friendly, and accurate service. This role combines product knowledge, display presentation, guest engagement, and careful handling of desserts and baked goods to ensure every item looks appealing and is served in perfect condition.
- Purpose of the role
- To manage the pastry counter experience by greeting guests, presenting products attractively, taking orders, handling transactions, and ensuring high standards of quality, cleanliness, and service.
- To support sales by highlighting menu items, specials, and recommendations while maintaining an inviting and efficient counter environment.
- Where the role sits in the organisation
- The Pastry Counter Attendant is a front-of-house, guest-facing position within the Lounge, Café & Specialty Venues team.
- The role typically reports to the Café Supervisor, Lounge Supervisor, Outlet Manager, or a designated Front-of-House Leader, depending on the venue structure.
- It works closely with kitchen, bakery, and service teams to maintain product availability, presentation standards, and smooth daily operations.
- Key areas of responsibility
- Greet guests professionally and provide prompt, courteous service.
- Present pastries, cakes, and specialty items in an attractive, well-stocked, and hygienic display.
- Take orders accurately, process payments, and issue receipts or order confirmations where required.
- Describe menu items clearly, answer guest questions, and make recommendations based on preferences and dietary needs.
- Monitor product freshness, rotate stock, and communicate replenishment needs to the kitchen or bakery.
- Maintain cleanliness of the counter, display cases, service tools, and surrounding guest area.
- Follow all food safety, hygiene, cash-handling, and venue service standards.
- Who succeeds in the role
- A successful Pastry Counter Attendant is warm, polished, and detail-oriented, with a natural ability to make guests feel welcomed and valued.
- They are organized, efficient, and calm under pressure, with strong attention to presentation and accuracy.
- They enjoy working in a fast-paced environment, take pride in product quality, and communicate confidently and professionally with guests and teammates.