The Banquet / Events Manager is responsible for planning, coordinating, and delivering smooth, high-quality functions, private events, and banquets that reflect the venue’s brand standards and guest experience expectations. This role sits within the Management & Leadership structure and plays a central part in turning booked events into profitable, well-executed occasions that run on time, on budget, and to specification.
- Position in the organisation: Typically reports to the General Manager, Operations Manager, or Director of Food & Beverage, depending on the venue structure. Works closely with sales, culinary, service teams, bar operations, and AV/production partners to align event delivery with overall business goals.
- Primary purpose: To ensure every banquet or event is planned thoroughly, communicated clearly, and executed flawlessly from initial handover through to post-event review. The role bridges sales promises and operational delivery, protecting both guest satisfaction and profitability.
- Key responsibilities:
- Oversee event planning, scheduling, room setups, staffing plans, and service flow
- Coordinate with clients or internal hosts to confirm event requirements, timelines, menus, beverages, and special requests
- Lead pre-function briefings and ensure all departments understand event details and service standards
- Manage budgets, labour usage, stock requirements, and event costs to support margin targets
- Anticipate issues, resolve problems quickly, and adjust plans in real time without disrupting the guest experience
- Conduct post-event evaluations, capture feedback, and improve future operations
- Success profile: The ideal candidate is highly organised, calm under pressure, detail-focused, and confident leading teams in fast-paced environments. They communicate clearly, build strong relationships across departments, and maintain a polished, solution-oriented approach. Strong commercial awareness, excellent time management, and a genuine commitment to guest experience are essential for success in this role.