The Multi-Unit Manager provides leadership, oversight, and accountability across multiple restaurant, club, or lounge locations to ensure each venue delivers a consistent premium guest experience, strong financial performance, and disciplined operational standards. This role is essential for translating brand strategy into daily execution across sites, aligning teams, systems, and service culture so that every location performs to the same high standard.
- Purpose of the role
- To manage the performance of several venues simultaneously, balancing guest satisfaction, team leadership, compliance, and commercial results.
- To ensure each unit operates in line with brand standards, local market demands, and business goals.
- To support General Managers and venue teams while driving improvement, consistency, and accountability across the portfolio.
- Where the role sits / reporting line
- Sits within the Management & Leadership function as a senior operational role.
- Typically reports to the Operations Director, Regional Director, Managing Director, or equivalent senior leader.
- Works closely with General Managers, department heads, finance, HR, training, and marketing teams to coordinate execution across all sites.
- Key areas of responsibility
- Oversee daily and weekly performance across multiple venues, including service standards, labour management, sales, cost control, and guest feedback.
- Coach, develop, and hold venue leaders accountable for results, leadership behaviours, and adherence to procedures.
- Monitor financial and operational KPIs, identify risks and opportunities, and implement corrective action quickly.
- Ensure compliance with health, safety, licensing, employment, and brand requirements.
- Lead recruitment, succession planning, and performance management across the unit cluster.
- Support openings, refurbishments, special events, and recovery plans where needed.
- Who succeeds in this role
- A confident, calm, and highly organised leader with strong commercial awareness and excellent people management skills.
- Someone who can move between venues, build trust quickly, and influence without relying on direct control.
- A proactive problem-solver who thrives in a fast-paced, guest-facing environment and maintains standards under pressure.
- Ideally, a person with strong operational experience, financial discipline, and the ability to develop teams while driving measurable business results.