A Photographer / Videographer in Sales, Marketing & Guest Experience is responsible for capturing the energy, atmosphere, people, products, and special moments that define the venue’s brand. This role helps turn the guest experience into compelling visual content that supports marketing campaigns, social media, promotions, event coverage, and brand storytelling. In a restaurant, club, or lounge environment, the Photographer / Videographer plays a key part in shaping how the venue is perceived by current and future guests.
- Where the role sits / reporting line:
This role sits within the Sales, Marketing & Guest Experience function and typically reports to the Marketing Manager, Brand Manager, or Sales & Marketing Director. In some venues, it may also work closely with the General Manager, Events Manager, and Guest Experience team to align content with business priorities and venue standards.
- Key areas of responsibility:
- Capture high-quality photos and video content of dining, nightlife, events, private hire, special occasions, team moments, and guest experiences
- Produce content for social media, websites, digital advertising, menus, promotional materials, and internal brand use
- Edit and deliver content in line with brand guidelines, tone of voice, and campaign objectives
- Support content planning, shot lists, and creative briefs for upcoming launches, events, and seasonal activations
- Work discreetly and professionally in live service environments, ensuring guest comfort and minimal disruption
- Maintain equipment, file organisation, and timely delivery of assets to internal teams and external partners as required
- What success looks like:
The ideal candidate is creative, visually driven, and highly organised, with a strong eye for detail and storytelling. They understand how to capture both atmosphere and commercial appeal, and can work quickly in fast-paced, guest-facing environments. Strong technical skills, consistency, adaptability, discretion, and an understanding of hospitality branding are essential. Success in the role also depends on being collaborative, responsive, and able to translate the venue’s personality into polished visual content that drives engagement and supports revenue growth.