The Banquet Manager is responsible for planning, coordinating, and delivering seamless catered functions, private events, and banquet services that reflect the venue’s standards of excellence. This role ensures every event is executed on time, within budget, and with strong attention to guest experience, service quality, and operational detail.
Position Overview
- Purpose of the role
- To oversee all banquet and event operations from pre-event planning through to post-event follow-up.
- To serve as the main operational link between the client, sales team, kitchen, service staff, and management.
- To ensure each function is delivered smoothly, profitably, and in line with brand standards.
- Where it sits in the organisation
- The Banquet Manager sits within the Catering, Banquets & Events division.
- This role typically reports to the Director of Catering, Events Manager, Food & Beverage Manager, or General Manager, depending on the venue structure.
- It works closely with culinary, service, bar, housekeeping, and sales teams to coordinate event delivery.
- Key areas of responsibility
- Planning event logistics, including room setup, staffing, timing, and service flow.
- Reviewing function sheets, BEOs, and client requirements to ensure accurate execution.
- Leading banquet teams during service and maintaining high standards of hospitality.
- Coordinating with chefs and bar leaders on menus, beverage service, and production timelines.
- Managing budgets, labour costs, inventory, and equipment requirements for events.
- Handling client communication, last-minute changes, and on-the-day problem solving.
- Monitoring guest satisfaction, resolving issues promptly, and ensuring a polished event finish.
- Type of person who succeeds in the role
- Calm, organised, and highly detail-oriented, with the ability to manage multiple events at once.
- A strong communicator who can lead teams clearly and build trust with clients and colleagues.
- Confident under pressure, flexible with changing priorities, and focused on service excellence.
- Commercially aware, with good judgement around costs, staffing, and guest expectations.