The Barista in Lounge, Café & Specialty Venues is the face of the coffee and beverage experience, responsible for delivering consistently high-quality drinks, warm service, and a polished guest experience. This role combines technical skill, speed, and hospitality awareness to support premium service standards in a busy, guest-facing environment.
- Purpose of the role
- Prepares and serves espresso-based drinks, specialty coffees, teas, and related refreshments to a consistent standard.
- Creates a welcoming, efficient, and memorable guest experience that reflects the venue’s brand and service style.
- Supports smooth daily operations by maintaining cleanliness, product quality, stock readiness, and workstation organisation.
- Where the role sits and reporting line
- The Barista is part of the Front of House / Beverage Service team within Lounge, Café & Specialty Venues.
- Typically reports to the Café Supervisor, Lounge Supervisor, or Bar Manager, depending on the venue structure.
- Works closely with service staff, runners, kitchen teams, and management to ensure timely order fulfilment and seamless guest flow.
- Key areas of responsibility
- Prepare coffee and specialty drinks to recipe, presentation, and quality standards.
- Operate espresso machines, grinders, blenders, and related equipment safely and correctly.
- Take and process guest orders accurately, handle payments where required, and provide attentive, friendly service.
- Maintain hygiene, food safety, and sanitation standards throughout the station and service area.
- Monitor stock levels, rotate products, and support opening, closing, and restocking procedures.
- Handle guest requests, minor issues, and service recovery professionally and calmly.
- Type of person who succeeds in this role
- Personable, professional, and naturally service-oriented, with a genuine interest in guest satisfaction.
- Highly organised, detail-focused, and able to maintain quality under pressure.
- Comfortable working at pace while staying accurate, clean, and consistent.
- Technically capable, quick to learn, and committed to standards, teamwork, and punctuality.