The Cashier in Front of House (Dining Service) is responsible for ensuring every guest’s bill is prepared accurately, presented professionally, and settled smoothly. This role is a key final touchpoint in the guest journey, combining accuracy, efficiency, and warm service to leave a strong last impression of the venue. In a restaurant, club, or lounge, the Cashier helps maintain trust, supports revenue control, and contributes to a polished, high-end experience.
- Where the role sits in the organisation
- The Cashier is part of the Front of House team and works closely with servers, hosts, supervisors, and management.
- This role typically reports to the Restaurant Supervisor, Front of House Manager, or Operations Manager, depending on the venue structure.
- The Cashier may also coordinate with the bar, kitchen, and reservations team to resolve billing queries and support smooth service flow.
- Key areas of responsibility
- Process guest payments accurately using the POS system, including cash, card, vouchers, room charges, or split payments.
- Present bills clearly and handle questions or disputes in a calm, professional manner.
- Verify charges, discounts, service fees, and promotions before finalising transactions.
- Balance the cash drawer and reconcile payments at shift end, following venue cash-handling procedures.
- Issue receipts, record transactions correctly, and maintain strong attention to detail in all financial processes.
- Support a seamless guest departure by working quickly, courteously, and discreetly.
- Protect confidential payment information and comply with internal controls and security standards.
- Type of person who succeeds in this role
- Highly accurate, trustworthy, and organised, with strong numerical confidence.
- Calm under pressure, especially during busy service periods or when handling payment concerns.
- Polite, professional, and guest-focused, with excellent communication and problem-solving skills.
- Able to work efficiently, maintain discretion, and stay consistent in a fast-paced hospitality environment.
- A team player who understands that excellent cashiering supports both guest satisfaction and business performance.