A Driver / Chauffeur in Support & Logistics plays a vital behind-the-scenes role in keeping the venue operating smoothly, safely, and professionally. In a restaurant, club, or lounge environment, this position is responsible for transporting guests, management, VIPs, and sometimes staff or critical items with discretion, reliability, and a strong service mindset. The role helps create a seamless guest experience while also supporting the operational needs of the business.
This position typically sits within the Support & Logistics function and works closely with Front of House, Security, Management, Purchasing, and Events teams. The Driver / Chauffeur usually reports to the Operations Manager, Logistics Manager, or General Manager, depending on the structure of the venue. While the role is often independent in execution, it is closely aligned with broader service standards, safety procedures, and schedule coordination.
Key responsibilities include:
- Providing safe, timely, and courteous transportation for guests, executives, and VIPs
- Assisting with airport transfers, event arrivals/departures, and off-site errands as required
- Handling deliveries, collections, and urgent logistical tasks in support of venue operations
- Maintaining the cleanliness, presentation, and roadworthiness of the vehicle at all times
- Following all traffic laws, company policies, and safety protocols
- Monitoring routes, schedules, and trip requirements to ensure punctual service
- Protecting guest privacy, handling sensitive information discreetly, and representing the venue professionally
- Reporting vehicle issues, incidents, or delays promptly to management
The ideal person for this role is punctual, calm under pressure, well-presented, and highly dependable. They should have excellent local route knowledge, strong defensive driving skills, and a polished, customer-focused manner. A successful Driver / Chauffeur is discreet, adaptable, and capable of balancing hospitality with operational discipline. They take pride in representing the venue professionally and understand that every journey is an extension of the guest experience.