A Housekeeping Supervisor in Facilities & Maintenance is responsible for maintaining the cleanliness, presentation, and hygiene standards that support a premium guest experience across the entire venue. In a restaurant, club, or lounge environment, this role is essential to ensuring that front-of-house spaces, back-of-house areas, and guest-facing facilities remain spotless, well-organised, and operationally ready at all times. The Housekeeping Supervisor helps protect the brand image, supports health and safety compliance, and creates the polished environment expected in a high-end hospitality setting.
- Position in the organisation:
The Housekeeping Supervisor sits within the Facilities & Maintenance function and typically reports to the Facilities Manager, Operations Manager, or General Manager, depending on the size and structure of the venue. The role may oversee housekeeping attendants, cleaners, porters, or casual staff, and works closely with operations, kitchen, security, and front-of-house teams.
- Key responsibilities:
- Supervise daily cleaning schedules and ensure all public areas, restrooms, kitchens, storage spaces, offices, and staff areas meet venue standards.
- Inspect cleanliness and presentation throughout the venue, addressing issues quickly and maintaining consistent quality.
- Coordinate team assignments, shift coverage, stock levels, and equipment usage.
- Monitor cleaning supplies, chemicals, linen, and consumables, and support ordering or inventory control.
- Train, coach, and brief housekeeping staff on service standards, hygiene procedures, and safe work practices.
- Ensure compliance with health, safety, sanitation, and housekeeping SOPs.
- Respond to urgent cleaning needs, spills, and operational issues with speed and professionalism.
- Support deep-cleaning programmes, event set-ups, and venue reset activities.
- Who succeeds in this role:
The ideal candidate is detail-oriented, calm under pressure, hands-on, and highly organised. They lead by example, communicate clearly, and take pride in standards. Strong time management, team supervision, and problem-solving skills are essential, along with a service mindset and the ability to maintain consistency in a fast-paced hospitality environment.