The Learning & Development Officer plays a vital role in building a skilled, confident, and service-driven team across the restaurant, club, or lounge. Positioned within HR, Training & Compliance, the role supports the organisation’s commitment to consistent service standards, legal compliance, staff development, and a positive workplace culture. It helps ensure every team member—from front of house to back of house—has the knowledge, behaviours, and confidence to deliver the brand experience to the highest standard.
This role typically sits within the Human Resources and Compliance function and reports to the HR Manager, Training Manager, or Operations Manager, depending on the size and structure of the business. It works closely with venue leadership, department heads, and line managers to identify training needs, implement development plans, and maintain compliance across all people-related processes.
- Purpose of the role
- Design, coordinate, and deliver training that improves performance, service quality, team capability, and retention.
- Support onboarding, induction, refresher training, and ongoing development for all staff levels.
- Help the business meet statutory and internal compliance requirements, including health and safety, food hygiene, alcohol service, safeguarding, and workplace conduct.
- Key areas of responsibility
- Delivering engaging inductions and role-specific training for new starters.
- Creating and maintaining training materials, SOPs, checklists, and learning records.
- Monitoring completion of mandatory training and identifying gaps.
- Supporting managers with coaching, performance improvement, and succession planning.
- Tracking compliance with licensing, safety, and company policies.
- Evaluating training effectiveness and recommending improvements.
- Type of person who succeeds in the role
- A confident communicator who can engage people at all levels.
- Highly organised, proactive, and detail-oriented.
- Skilled at coaching, mentoring, and influencing others positively.
- Comfortable balancing people development with operational demands.
- Professional, approachable, and passionate about service excellence and team growth.