A Shisha / Hookah Attendant supports the guest experience by preparing, presenting, and maintaining shisha service in a safe, clean, and high-standard manner. In a lounge, café, or specialty venue, this role helps create the relaxed, premium atmosphere guests expect while ensuring service is smooth, compliant, and consistent. It is a frontline operational position focused on product quality, guest satisfaction, hygiene, and equipment care.
- Position in the organisation:
This role sits within the front-of-house service team in a lounge, café, or club environment. The Shisha / Hookah Attendant works closely with waiters, hosts, bartenders, and supervisors to deliver seamless table service and a polished guest experience.
- Reporting line:
Typically reports to the Lounge Supervisor, Floor Supervisor, Assistant Restaurant Manager, or Venue Manager, depending on the size and structure of the operation.
- Key responsibilities:
- Prepare shisha/hookah equipment accurately and efficiently according to house standards
- Set up and present shisha service in a clean, appealing, and professional way
- Monitor charcoal, flavour, heat management, and overall smoking quality throughout service
- Respond promptly to guest requests for flavour changes, coal replacement, cleaning, or troubleshooting
- Maintain strict hygiene, sanitation, and safety standards for all shisha tools and service areas
- Ensure compliance with venue policies, local regulations, and age restrictions related to shisha service
- Coordinate with the service team to manage timing, table flow, and guest satisfaction
- Clean, maintain, and store shisha equipment correctly after service
- Report damaged items, stock shortages, or operational issues to the supervisor
- What success looks like:
A successful Shisha / Hookah Attendant is calm under pressure, highly attentive to detail, and able to work quickly without sacrificing quality. They are guest-focused, well-groomed, and professional in their manner. Strong communication skills, good teamwork, product knowledge, and a disciplined approach to hygiene and safety are essential. The best performers are proactive, reliable, and able to maintain a premium service standard even during busy periods.