The Training Manager is responsible for building the knowledge, skills and service standards that enable the venue to operate consistently, safely and at a premium level. In a restaurant, club or lounge environment, this role ensures that all team members are properly inducted, trained, assessed and developed so they can deliver outstanding guest experiences while meeting brand, legal and operational requirements.
This role sits within the HR, Training & Compliance function and typically reports to the HR Manager, Operations Manager or General Manager, depending on the size and structure of the business. The Training Manager works closely with department heads, supervisors and senior leadership to identify training needs, support performance improvement and maintain compliance across front-of-house, back-of-house and support teams.
Key responsibilities include:
- Designing, delivering and updating training programmes for new starters, existing team members and supervisors.
- Managing onboarding, induction and probation processes to ensure fast and consistent integration into the business.
- Maintaining training records, attendance logs, competency assessments and compliance documentation.
- Supporting compliance with food safety, licensing, health and safety, responsible service, safeguarding and company policies.
- Coaching managers and supervisors to train effectively on the floor and reinforce standards day to day.
- Monitoring service quality, identifying skills gaps and implementing refresher or corrective training where needed.
- Working with operations to align training with business goals, guest expectations and seasonal changes.
- Promoting a strong learning culture that supports retention, progression and team engagement.
The ideal person for this role is organised, confident and highly credible with both frontline teams and leadership. They are an excellent communicator and facilitator, able to simplify complex procedures and inspire people to perform at a high standard. They are also disciplined, detail-oriented and proactive, with strong judgement, follow-through and a clear understanding of hospitality operations. Above all, they are passionate about developing people and creating teams that are safe, professional and consistently guest-focused.